Delivery

We aim to dispatch all orders within 1-2 days from the order date. Unless its made to order items which might take up to 5 days to be shipped.

UK domestic shipping

Complimentary free shipping on all UK orders over £250. We aim to dispatch all goods that are in stock within 1-2 days from the order date. We offer a next day delivery service in the UK by DHL or UPS.

EU shipping

Complimentary free shipping on all EU orders over £400. Duty & taxes are not included at checkout unless pre selected and paid at the checkout stage. Unfortunately due to the implications of Brexit we cannot avoid duties or taxes nor include in our pricing as they're just too high. Big brands who are including have warehouses in each country to avoid these fees. We try our best to make this work for both parties. If in doubt please bye from our partner shop Wolf and Badger, they will have all fees included in the price of the garment.

In the unlikely event the receiver refuses the shipment it will be returned to VAVI. The item (s) will be refunded excluding the original shipping charge, any import fees/ duty or taxes that may have been enforced on the shipment in addition to the postage cost back to VAVI.

International shipping

For international shipping outside of EU please shop at our partner shop Wolf and Badger.

If you order products for delivery outside the UK, your order may be subject to import duties and taxes.

General Information

We are not responsible for any delays caused by destination customs clearance processes. 

We are unable to redirect orders once items have been dispatched. If the recipient’s address is stated incorrectly, the customer shall bear the additional costs incurred.

The goods will be sent through a delivery firm selected by VAVI, directly to the address specified by the customer.


RETURNS

Returns

We hope you’re delighted with your order. However, If you’re not perfectly satisfied, you may return items sold by vavistudio.com within 14 days from the date of delivery for a full refund. Please allow 5-7 working days for the amount to be returned to your payment card after we receive the parcel.

We ask that you return your item(s) unused with all original tags and labels intact alongside the completed returns form, and that you keep the postage receipt until we confirm receipt of your package.

We are unfortunately unable to accept returns or exchanges on any bespoke products.

Return address:

3.1, Building B2, 

1 Barton Yard, Soames Walk,

Design District, Greenwich,

SE10 0BN

Exchange

Currently, orders cannot be exchanged online. Please use return service and place a new order.

Faulty items

Should there be anything wrong with your order when it arrives, please notify us immediately and we will endeavour to arrange speedy collection and replacement of your item(s). VAVI does not take responsibility for returns received in a damaged condition without prior notice.

Contacting us about your order

If you have any specific queries regarding delivery, please contact us at info@vavistudio.com

Please note our office hours are 10am to 6pm GMT, Monday to Friday.