What's your returns & refunds policy?

You can read our full returns & exchanges policy HERE.

How do I return my order?

Please fill in the returns form included in your order. If you have lost this or it has not been included in your package, you may download it HERE. All returns should be posted to:

Fabrika

3.1, Building B2

1 Barton Yard, Soames Walk, 

Design District, Greenwich,

SE10 0BN

VAVI is unable to refund any postage costs. The cost of returns must be covered by the customer unless your item is faulty. 

Please send your return using a trackable service, marking your package clearly as 'Returned goods' to avoid delays at Customs.

How long will it take for a return to be processed?

Please allow for 2-3 working days from the date of receipt. Please allow 2-3 days for squarespace to release the funds.

I paid duties & taxes on my order. Are these refundable?

No, unfortunately these charges are issued by customs and nothing to do with us. As a small business we cannot afford to absorb this cost.

I've placed an order, but not received an order confirmation email. What should I do?

Please get in touch with your name and address at info@vavistudio.com. We will be able to provide confirmation if we have indeed received your order.

I've received my order, but it's damaged. What should I do?

Please get in touch with your name and order number at info@vavistudio.com. If possible, we would appreciate some photos just to be able to prevent the issue from happening in the future.

When will I receive my order?

We aim to dispatch orders within 1-2 working days. Please be aware that due to extenuating circumstances some items are on a PRE ORDER or MAKE TO ORDER basis so please do read the information when ordering. In this case it might take 5-7 days for item to be shipped.

Where can I try your items?

We have a studio in North Greenwich. We accept visitors by appointment only. Please email us: info@vavistudio.com

It possible to have custom requests when ordering?

Yes! We try and as best as possible to fulfil special requests with orders. Please fill in the comment section at the checkout and we’ll be in touch to see what’s possible.